How to disable eTicket Emails

Altru provides you with two options to disable outbound messages for online transactions. Let’s review both options to decide which option is best for you.

  1. Disable emails at the web-form level – (Not supported by Altru)
  2. Disable eTickets email – Stops all eTickets emails from being delivered
  3. Disable emails globally – Stops all transactional emails from Altru

For the sake of keeping the right verbiage correct “Web Form Level” is defined for your convenience below.

Web Form Level: Donation forms, program forms, combination forms, membership forms, event registration forms, and event package forms.

Disable emails at the web-form level

Unfortunately, Altru does not offer the option to disable emails at a web form level instead it defaults out to the “Default acknowledgment email”. Which sends out to all web forms that don’t have an email configured at the web-form level.

Disable eTickets email

To disable eTickets emails from Altru you must change the default delivery method for eTickets. You can change it using the following steps.

Click on the “Tickets” tab on the navigation.

Click on Tickets

Then head over to the “Configuration” section and click on the “Delivery methods” link.

Delivery methods in Altru

Under the “Delivery methods” section find the “eTicket” option and click on the chevron then click on the edit option.

Edit the eTicket Option

Under Tickets select the “Defer for later printing” option and click on the Save button.

Defer for later printing

That’s all their is to disable the eTicket email from going out to your confirmation emails. Remember this will disable all eTicket deliveries.

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