How to cancel your subscription

Details on canceling your account

  • Not happy? Let us know
  • You can cancel anytime
  • Your subscription will remain active till the day you paid
  • All billing will be stopped immediately

How to cancel the subscription

NOTE: You must be an administrator and have logged into your account before you can proceed with this guide.

Step 1: Cancel your subscription

Click on the Settings tab on the left navigation.

Settings Section Social Good Software
Settings Section Social Good Software

Click on the Billing tab on the top right-hand navigation.

Click on the Billing tab

Click on the Cancel Subscription button.

Click on the Cancel Subscription Button

NOTE: If you don’t see this button more than likely you have not setup your account billing. No need to cancel a subscription that’s not active.

You will get a dialog asking you if you are sure you want to cancel your subscription.

NOTE: When your subscription gets canceled your account will be downgraded to a trial account with limited functionality. All your team member accounts will be disabled and removed from the system.

Click on the Cancel Subscription button

Cancel Subscription

Step 2: Verify your account is canceled 

After your account gets canceled you will get a confirmation dialog and your account will have limited functionality.

Verify your account is canceled

There you have it! Your subscription is now canceled. We welcome feedback so if you have any suggestions on how we can improve the service, please let us know.

Tips on canceling your subscription

  • Your account gets downgraded to a trial account
  • Your team members are disabled and removed
  • You can always sign up again by selecting a plan
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